Tenants

At Beyond Residential we look after our tenants and try to make theirlives as easy as possible. If you are moving into your own place for the first time, or relocation to a new city, we are here to make yourmove and tenancy as pleasant and stress-free as possible.

Arranging a viewing

We always have a wide range of properties available, please call and speak to one of our agents so we can get a better understanding of what you’re looking for.

Once we have the particulars of the property or properties you’d like to view, we will arrange a date and time to show you what is on offer.

If you arrange to meet us at the property, please do ensure that you know exactly where you’re going and allow plenty of time to get there.

Tenancy application and referencing

Once you have found the perfect property, the next step is to secure it and get you referenced.

Before we proceed, a member of our team will discuss the below with you;

Identification:

Each person detailed as a prospective tenant will be required to provide photo identification and proof of their current address before a tenancy can be confirmed.

Employment

You will also need to confirm your current employment situation.

If you are either a student, unemployed or have been in full-time employment for less than a year you may require a guarantor, in which case your guarantor will need to sign your contract at the ‘Move In’stage.

Credit rating

To gain a better understanding, we will ask if you have any CCJs or have been Bankrupt, as this may affect your referencing.

Sponsored Students:

For tenants that are sponsored by their country’s government or work,we will require all original documentation before the tenancy commences; this includes sponsorship letter, passport and visa, and proof of address in your country.

Paying in advance:

Applicants who pay their rent in advance will be required to transferthe full rent into our bank account 3 working days prior to the agreed ‘Move In’ date, this is to allow funds to clear. Please note cash willnot be accepted.

Referencing

Once we are happy with the above, all applicants aged eighteen or over will be asked to complete a reservation form and pay a holding deposit to take the property off the market. Now we will begin your referencing.

We use UK Tenant Data, an external company to carry out our references. A credit check will be undertaken and you will need to provide them with your current landlord details if you are currently renting, or provide proof of ownership if you own your own home. You will also be asked to provide your employment details.

Tenants can also put their tenancy in a company name, or add a guarantor if required. Before paying the holding deposit, the Beyond team will discuss each individual tenant/guarantor requirements.


Signing your agreement and moving in

Once we receive confirmation your references have been accepted and a‘Move In’ date is agreed, a member of our team will contact you to arrange an appointment at our office to sign your agreement. We ask that you bring the following to this appointment.

Proof of Address – A bank statement or utility bill (a driving licence will be accepted, but only when this is not used as your Photo ID).

Photo ID – Being either, your passport or driving licence.

Proof of Standing Order– As confirmation this has been set up for the date the rent is due and the period of your tenancy.

Visa – If you are a Non EU resident.

Tenancy Agreement:

Before any tenancy begins, all named parties within the contract, including a guarantor if relevant, will need to sign a Tenancy Agreement, setting out the landlord and tenant obligations. All proof of address documents will need to be original copies and not photocopies. Without these we cannot allow you to sign the agreement.

Tenancy Deposit:

Before your tenancy commences, you will be required to pay a deposit, which is the equivalent of five weeks rent – please see our ‘Tenant Fees’ page for more information.

This deposit is held by us in our client account and protected by the Tenancy Deposit Scheme or passed to your landlord. The deposit is held against any damages or expenses arising during your tenancy and will not be released until after you vacate the property, all rent has been paid up to date and we have proof your utility bills are paid to date upon vacating the property.

Inventory

An inventory of the property’s contents, furniture, fittings and effects will have been prepared. This will be given to you on the ‘Move In’ day, which you will be asked to sign to confirm you have received it. You then have seven days to make any amends to the document. If we don’t receive any amendments within this period, it will be deemed that the inventory has been accepted and will be referred to at the end ofyour tenancy.

Keys

One set of keys will be provided to each tenant named on the tenancy agreement. If additional keys are required during the tenancy, we will need permission from the landlord before these can be issued. If keys or fobs are lost during your tenancy, replacements will be provided – please see our ‘Tenant Fees’ page for more information.

All keys and fobs must to be returned at the end of your tenancy.

Meter Readings

We will provide you will all readings and details of your suppliers upon ‘Move In’. If you require any further readings during your tenancy, please contact the block management, who will supply these to you.

Once your agreement is signed, you will be given your set of keys and a copy of your paperwork, including details of your dedicated Property Manager's contact details.

During your tenancy

Rental Payments:

All rent is payable in advance by standing order. Please note that all standing order payments should be dated 3 working days prior to your rent due date to allow for clearance. You must use your property address as a reference code to ensure all payments are allocated to your account correctly.

Should you experience any financial problems during your tenancy, it is essential that you contact us immediately. Once your tenancy ends, it is your responsibility to cancel any standing orders.

Any unpaid rent will incur interest charges – please see our ‘Tenant Fee’ page for more information.

Property Inspections:

Managed Properties will be subject to quarterly inspections. This is to check the condition of the property and to make sure that the property is being kept responsibly. Any internal or external maintenance issues will need to have been reported before an inspection, otherwise it will be noted. We will send a letter/email before the appointment to inform you that we will be coming. You do not need to be present.

Reporting Maintenance

Should you require any maintenance, please report this via our website link www.beyondresi.com – request repairs. We can then refer this to your landlord for approval and appoint the relevant contractor.

Our contractors will contact you and confirm a date, and time to undertake the repair. We will always endeavour to complete the work on the first visit, however if parts or further work is required, will arrange a revisit date with you to complete the repair.


End of tenancy and return of deposit

Your tenancy is due to end, here’s what you need to do.

A letter confirming your end date and obligations as per your tenancy will be sent to you.

Checkout

At the end of your tenancy, we will ask you to hand your keys and fobs back to us, where you will be asked to sign a receipt as proof.

The checkout inspection of the property will then be undertaken within 7 working days after this date, and we will contact you within 10 days after.

We will refer to your inventory and email you with any proposed deductions as instructed by your landlord. All responses must be by email.

Any disputes that cannot be resolved will then be referred to an independent adjudicator.

Utilities:

We require confirmation that all units have been paid before your deposit is returned, this includes; Water, Electricity, Gas and Council Tax.

Deposit Return

We will require both the account holder(s) name, new address, sort code and account number before the payment can be processed.

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